Return & Refund Policy

We want you to love your AM Models & Toys purchase! If you’re not completely satisfied, we’re here to help.

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition that you received it;
  • Be unworn or unused;
  • Include all original tags;
  • Be returned in its original packaging;
  • Be accompanied by a receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at:
📧 contact@ammodelsandtoys.co.uk

If your return is approved, we’ll send you a return shipping label along with detailed instructions on how and where to send your package.

⚠️ Please note: Items returned without prior authorization will not be accepted.

For any questions regarding returns, feel free to reach out via the email above.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.
If your item is damaged, defective, or if you received the wrong item, contact us immediately. We’ll evaluate the issue and work quickly to resolve it.

Exceptions / Non-Returnable Items

Some products are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, or plants);
  • Custom or personalized products (e.g., special orders);
  • Personal care items (e.g., beauty or hygiene products);
  • Hazardous materials, flammable liquids, or gases.

We also do not accept returns for:

  • Sale items;
  • Gift cards.

If you’re unsure whether your item qualifies for return, please contact us before initiating the process.

Exchanges

If you’d like a different item, the fastest way is to:

  1. Return your original item as outlined above.
  2. Place a new order for the item you want.

This ensures you receive your preferred item as quickly as possible.

Refunds

Once we’ve received and inspected your return, we’ll notify you regarding the status of your refund.

If approved, your refund will be automatically issued to your original payment method.

⏳ Please note: Your bank or credit card provider may take additional time to process and post the refund to your account.

Questions?

We’re always happy to help!
📧 contact@ammodelsandtoys.co.uk