FAQ's

Why Choose AM Models & Toys?

At AM Models & Toys, we take pride in offering high-quality products at prices that are significantly more affordable than other leading brands.
Our mission is to design and deliver innovative, well-crafted items that inspire creativity, bring joy, and ensure customer satisfaction with every purchase.

When Will I Receive My Order?

We partner with trusted courier services to guarantee reliable and timely deliveries.
Most orders are delivered within 1–3 working days.

Please note that delivery times may vary due to:

  • National or public holidays
  • Unexpected logistical delays
  • Unforeseen events such as severe weather or national disruptions

We always do our best to ensure your order reaches you as quickly and safely as possible.

Have Feedback About AM Models & Toys?

We’d love to hear from you!
Your feedback helps us improve and continue delivering the best experience possible.

You can reach our customer support team via:
📞 +44 75 4591 6966
📧 contact@ammodelsandtoys.co.uk

Acceptance of Terms and Conditions

Welcome to AM Models & Toys.
All information, products, and services displayed on our website represent an invitation to offer. When you place an order with us, it is considered an offer subject to the terms and conditions outlined below.

These terms form a legally binding agreement governing all online transactions between you and ammodelsandtoys.com.
By using our website and services, you acknowledge that you have read, understood, and agreed to these terms, including any future updates or revisions.

Accepted Payment Methods

We accept the following secure payment options:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Maestro
  • Mastercard
  • Shop Pay
  • UnionPay
  • Visa

All payments are processed using encrypted and secure systems to ensure your financial information remains fully protected.

Errors, Inaccuracies, and Omissions

From time to time, our website may include typographical errors or inaccuracies relating to product descriptions, pricing, promotions, availability, or shipping details.

AM Models & Toys reserves the right to:

  • Correct such errors or omissions at any time without prior notice
  • Update or change information after an order has been submitted
  • Cancel or adjust orders if inaccurate details are discovered

We strive to ensure all information on our website is accurate and up to date.

Return & Exchange Policy

All products purchased from AM Models & Toys are covered by a 30-day return and exchange policy.

If you experience any issues with your order or product:

  1. Contact our customer support team within 30 days of receiving your order.
  2. Our team will guide you through the return or exchange process.

We’re committed to resolving any concerns quickly and ensuring your complete satisfaction.

Customer Support Hours

Our friendly customer service team is available to assist you:

🕒 Monday to Saturday
⏰ 10:00 AM – 6:00 PM (UK Time)

If you reach out outside of these hours, please leave a message or send an email — we’ll respond as soon as we’re back in the office.